This question is the topic of a series of articles in the coming weeks around the theme of having your “House in Order”.
Digital Transformation is about the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers.
There are good examples of successful digital transformations, such as online stores where you can do your shopping simply from home and your order is delivered the next day or even the same day, well announced with messages regarding delivery date/time. This has fundamentally changed the way we do shopping.
When businesses want to embark on the boat called “Digital Transformation”, they often forget that it is important, even imperative, to have their house in order. Starting Digital Transformation projects without having their house in order don´t bring value, in many occasions costs will only go up.
Why is it so important to have your house in order?
It is a prerequisite for success. In other words, if you as a company want to fundamentally change how you operate, be well prepared. If your business processes are not in order or your IT systems are not up to date, it is extremely difficult to make a fundamental impact.
Why is this?
The reason is often quite simple: if the house is not in order, a lot of time is wasted on things that seem important but are not important at all. This draws valuable resources that could also be spent on preparing yourself for the unexpected.
If you don’t have your house in order, unexpected events might put a lot of stress on your company, for which you might not be prepared. This can lead to slow progress in projects, lower quality products, dissatisfied customers or worse.
Q7 Consulting often gets questions from customers regarding IT Systems that don’t perform well, IT departments that do not perform well, security issues etc. Often, the question behind the question has to do with having the house in order.
Stay tuned in the coming weeks for the next articles regarding “House in Order”.
Computer System Validation (CSV) has been around since the introduction of FDA 21 CFR Part 11, 1997, the General Principles of Software Validation. Intended to ensure proper functioning of systems, CSV had the goal to ensure that auditors can get a detailed look at every aspect of an application used in production. Today, it has mutated into a burdensome exercise for audit proofing, resulting in enormous paper-based documentation packs with large volumes of screenshot or printout attachments.
CSA versus CSV
CSV has become a major point in audit preparation, creating unnecessary activities and bureaucracy. In the worst case, it can even hinder progress, by making updates or new software solutions incredibly difficult to implement due to extensive documentation requirements. It also locks up resources in documentation tasks, while neglecting testing and the original intention of ensuring that systems are fit for use and their functioning validated.
So, what is the difference between CSV and CSA? Computer system validation or CSV methodology has validation teams spending 80% of their time documenting and only 20% of their time testing systems. The US Food & Drug Administration (FDA) has recognized that the ‘test everything’ approach is becoming outdated as it leaves GMP manufacturing facilities spending more time on documentation than on actual testing. The goal is to turn this around: focus on testing and document where necessary. The FDA has therefore started to promote what it calls Computer Software Assurance or CSA. With CSA 80% of the time should be spent on critical thinking and applying the right level of testing to higher-risk activities, while only 20% of time is spent on documentation. In this process, critical thinking should be focused on three questions:
Does this software impact patient safety (Pharma) or consumer safety (Food)?
Does this software impact product quality?
Does this software impact system integrity?
Using a risk-based approach is something the FDA already applies in their audits. It is important to notice that the upcoming CSA guidance document brings no change to the current governing regulations or to the Good Automation Manufacturing Practice guide release 5 (GAMP 5); the requirements remain the same. However, following the CSA approach means that validation activities are designed around testing the critical aspects in an efficient and focused way. The goal is to avoid unnecessary activities and bureaucracy. Instead, critical thinking and a risk-based approach are used to ensure that testing focuses on the features and/or actions that pose a medium to high risk to patient and/or consumer safety, product quality and/or data integrity. Less focus is spent on the lower risk features of the system. Executing an appropriate Quality Risk Assessment prior to start other validation activities becomes essential.
Where does CSA apply?
The current indication is that the shift towards CSA should be considered for the validation of the following systems (non-limitative list):
Enterprise Resource Planning (ERP) systems
Electronic Quality Management Systems (eQMS) with functionalities like
Document Management
Learning Management
Event Management
Laboratory Information Management Systems (LIMS)
Serialization systems
A good CSA program can be easily implemented and will benefit from a strong Quality Management System. With a CSA approach, these systems can be implemented in a much more agile way than applying the classical CSV approach. Applying CSA is then no longer a burden but becomes a distinguisher for success while CSV is considered more the qualifier.
Our Q7 recommendations when applying CSA:
A thorough supplier audit may provide justification to leverage supplier testing. This means that you do not need to repeat testing already performed by your vendor. If the vendor has a strong quality management system or QMS in place and has already validated the offered system, then there may be no requirement for the user to re-validate the out-of-the-box features.
Use a risk-based approach to define what functions, features or aspects of the computerized system are high-risk to patient/consumer safety, product quality and/or data integrity. These high-risk areas require intensive testing if not already been tested by the qualified vendor. Medium or low risk functions, features or aspects may require less or even only informal testing.
Clearly define the scope of validation. In case an existing system is changed, focus the testing mainly on the changed functionality. Follow an agile approach for development and consider unscripted testing as part of the validation approach for low-risk testing.
Have a clear and simple policy in place that says how testing is conducted (for example, collection of documented evidence and validation non-conformance management), how training is done and how validation is summarized. This will ease execution and make the approach transparent and understandable for all involved in testing.
Where possible, use testing tools for automated assurance activities instead of manual testing. Automated tools provide the advantage of reduced errors in testing, maximizing the use of resources and can reduce risk. Finally, ensure you know the intended use of the system. Keep that in mind when defining what is required.
To conclude, with the introduction of CSA, there is no change to the current governing regulations or to GAMP 5. Important is to make the shift to the right mindset : focus on critical thinking and defining the high-risk areas. Testing is focused on these areas accordingly.
Use CSA is a distinguisher for success and stay away from the burdensome exercises of CSV. If your company is ready to make the change but needs support on the implementation, Q7 Consulting will be happy to help you. We have the experienced resources to support you in the transition to an efficient validation approach and have more than two decades of successful track record in implementing CSV and CSA .
At Q7 Consulting, we are aware that Change happens faster and more frequently than ever. As a result, Change Management and Leadership within organizations are essential pillars for success.
The people we interview are from all around the world, have outstanding professional trajectories and attained success within their roles. They have essential leadership traits, are influential within their organizations and have experience implementing and managing Change.
In this tenth episode of our new series, we interview Anna Khodosevich, a Senior Scientific Consultant and Strategic Research Support Coordinator at Drug Design and Pharmacology sector.
Please find below the main questions addressed in our interview with Anna Khodosevich and her answers to the same.
At Q7 Consulting, we are aware that Change happens faster and more frequently than ever. As a result, Change Management and Leadership within organizations are essential pillars for success.
The people we interview are from all around the world, have outstanding professional trajectories and attained success within their roles. They have essential leadership traits, are influential within their organizations and have experience implementing and managing Change.
In this ninth episode of our new series, we interview Judy Ang, independent Accounting and Finance Consultant with great experience leading teams in Singapore, applying her knowledge in accounting and finance to effectively execute Change in organizations.
Please find below the main questions addressed in our interview with Judy Ang and her answers to the same.
One week ago (3rd of September) we published the seventh article in a series of eight about Change Management and the consequences for IT projects. It focused on how to sustainably realize the intended benefits in an IT project for a change effort. It is essential that companies don’t let go before the IT project is really completed! Declaring victory too soon will result in a situation that the organization could go back to its old way of working.
The experience from many different sources tells us that 75% of System Implementations fail to deliver their expected benefits. The one constant factor is that Change Management for People, Process and Technology is not appropriately addressed. Business leaders often do not realize enough how important this is or don’t know how to achieve it. Simply stated, but not so easily done.
This week we will look at the last and eighth step (out of 8) of the model of Kotter: Institutionalizing new approaches
You are encouraged to read further if you want to ensure your project ends up in the 25% quadrant.
One week ago (27th of August) we published the sixth article in a series of eight about Change Management and the consequences for IT projects. It focused in-depth on systematically planning for and creating short-term wins. Short-term wins help to build momentum and help to prevent that the entire change effort is put at risk. By doing this, you ensure the continuous support of many people that would otherwise give up the earlier provided support and join the group of people that were already resisting the change.
The experience from many different sources tells us that 75% of System Implementations fail to deliver their expected benefits. The one constant factor is that Change Management for People, Process and Technology is not appropriately addressed. Business leaders often do not realize enough how important this is or don’t know how to achieve it. Simply stated, but not so easily done.
This week we will look at step 7 (out of 8) of the model of Kotter: Consolidating improvements and producing more change.
You are encouraged to read further if you want to ensure your project ends up in the 25% quadrant.
One week ago (19th of August) we published the fifth article in a series of eight about Change Management and the consequences for IT projects. It focused in-depth on empowering employees to act on the vision. Even when you have defined a clear Sense of Urgency, formed a powerful Guiding Coalition, created a clear Vision, and communicated it well, there will still be barriers that keep employees from executing the required Change. Step five in the model of Kotter is therefore to get rid of these barriers and by doing so, empower your employees and using all the potential in your company to implement Change successfully.
The experience from many different sources tells us that 75% of System Implementations fail to deliver their expected benefits. The one constant factor is that Change Management for People, Process and Technology is not appropriately addressed. Business leaders often do not realize enough how important this is or don’t know how to achieve it. Simply stated, but not so easily done.
This week we will look at step 6 (out of 8) of the model of Kotter: Planning for and creating short-term wins.
You are encouraged to read further if you want to ensure your project ends up in the 25% quadrant.
One week ago (3rd of August) we published the third article in a series of eight about Change Management and the consequences for IT projects. It focused in-depth on creating a clear Vision. Having a clear vision is essential for positioning your IT projects from the right perspective. Having a clear vision is even more essential for generating the required motivation for your people to make changes in processes and embrace new technologies.
The experience from many different sources tells us that 75% of System Implementations fail to deliver their expected benefits. The one constant factor is that Change Management for People, Process and Technology is not appropriately addressed. Business leaders often do not realize enough how important this is or don´t know how to achieve it. Simply stated, but not so easily done.
This week we will look at step 4 (out of 8) of the model of Kotter: Communication.
You are encouraged to read further if you want to ensure your project ends up in the 25% quadrant.
One week ago (28th July) we published the second article in a series of eight about Change Management and the consequences for IT projects. It focused in-depth on forming a Powerful Guiding Coalition. Applying some models tools as the Six Thinking Hats will enable a much higher chance of success in your projects. Thus set properly the tone at the top, have a colorful Guiding Coalition and Project Team(s) so that you mobilize enough power to drive change!
The experience from many different sources tells us that 75% of System Implementations fail to deliver their expected benefits. The one constant factor is that Change Management for People, Process and Technology is not appropriately addressed. Business leaders often do not realize enough how important this is or don´t know how to achieve it. Simply stated, but not so easily done.
This week we will look at step 3 (out of 8) of the model of Kotter: Creating a Vision.
You are encouraged to read further if you want to ensure your project ends up in the 25% quadrant.
About two weeks ago (15th July) we published the first article in a series of eight about Change Management and the consequences for IT projects. It focused in-depth on Establishing a Sense of Urgency for IT projects and it concludes how the model of Sharpe & Hogdson can support in creating the required insight.
The experience from many different sources tells us that 75% of System Implementations fail to deliver their expected benefits. The one constant factor is that Change Management for People, Process, and Technology is not appropriately addressed. Business leaders often do not realize enough how important this is or don´t know how to achieve it. Simply stated, but not so easily done.
This week we will look at step 2 (out of 8) of the model of Kotter: Forming a Powerful Guiding Coalition.
You are encouraged to read further if you want to ensure your project ends up in the 25% quadrant.
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